About > Our approach
Helping clients to succeed online.
We have a clearly defined methodology with projects organised into phases for Research, Design, Build and Support.
We work closely with clients to develop the project vision (research) and define a schedule of deliverables to deliver that vision to the agreed budget and timeline (design and build).
After launch we provide ongoing support through our in-house design, technical and systems admin teams.
Before writing a line of code we carry out a scoping exercise with the client. This is the most important part of a project.
The research gives an understanding of the client organisation, their customers, their brand, the sector they operate in and the competitive landscape.
We look in detail at the business goals that are driving the project. We identify success indicators to demonstrate a positive outcome after launch. We brainstorm ideas with the client until we get the ‘eureka’ moment. All phases of development follow the agenda defined in the specification.
- Strategy & Planning
- Focus Groups
- Social Media
Our design approach focuses on usability and accessibility as well as creativity.
Our design process is collaborative, with frequent client consultation. We prepare sample screens showing possible approaches for discussion. These treatments are reworked continuously in line with client feedback and until we get sign off.
The resulting designs are in tune with the brand, appropriate to the target audience and easy to use - allowing visitors to achieve their goals quickly. They also work seamlessly across all main platforms and regardless of disability.
- Site Branding
- User Experience
- Information Architecture
- Usability & Accessibility
- Flash Design
We have cutting edge applications available for build, including systems for Content Management, CRM, e-marketing, e-commerce and community as well as blogs, forums, AV galleries, web 2.0 widgets and integrated search engines.
Systems are usually proprietary or open source so no third party license fees. This allows us to deliver enterprise level specs to budgets that work for arts, education and third sector organisations.
- Website Development
- Mobile Development
- CMS & CRM Systems
- Appication Development
- Database Development
- E-commerce Systems
- Online Communities
We work with clients long term, providing ongoing support for sites and applications as well as enhancements and additional development when required.
Support is managed through an online ticketing system backed up by a telephone help desk. Critical issues that affect system performance are addressed straight away and minor issues and system changes are addressed within the terms of the SLA.
System training is organised for all clients and can be delivered either as one-to-one sessions or group sessions in a classroom setting.
- Maintenance Agreements
- Site Hosting
- Email Marketing
- Video Streaming